Standard Features

Administration Tools
  • Communications Manager – web based Management GUI
  • Communications Manager User Portal – web portal for each User Extension
Core Features
  • Internationalization with Multiple-Language Support
  • User Extensions
  • Feature Codes
  • Special Lines
  • Special Mailboxes
  • Multiple Phones per Extension
  • Virtual Extensions
  • Call Flip (Transfer to/from Mobile)
  • DIDs and Inbound Routes
  • Schedule Based Inbound Call Routing
  • Operator Managed Inbound Call Routing
  • Multi-level IVR / Auto Attendants
  • Music on Hold – System Wide or per User Extension
  • Extension Monitoring (presence or BLF)
  • Dialing Permissions (Groups and per Extension)
  • Ring Groups
  • Hunt Lists (lists of Ring Groups)
  • Dial By Name Directory
  • Integration with Overhead Paging Systems
  • Phone-to-Phone Intercom
  • Corporate Contact Directory with Click-to-Call
  • CRM Integration / Screen Pops
  • Call Parking
  • Call Forwarding
  • Call Screening
  • Call Recording
  • Voicemail Features
  • Voicemail to Email Forwarding
  • Message Waiting Indicator
  • Multiple Voicemail Folders
  • Web Access to Voicemail
  • End User Features
  • Unified Inbox (Voicemail/Fax/Email)
  • Company Contacts with Click-to-Call
  • Personal Contacts with Click-to-Call
  • Voicemail Configuration
  • Find Me / Follow Me
  • Call Forwarding on Busy
  • Call Forwarding on No Answer
  • Do Not Disturb
  • Web Access to Voicemail Messages
  • Web Access to Recorded Calls
  • Selective Call Forwarding
  • Call Blocking
  • Selective Call Screening
  • One-touch Call Recording
  • Call Detail Records (CDR) with Click-to-Call
  • Outbound PDF to Fax via Web
  • Language Selection
  • Call Features
  • Caller ID Modification
  • Distinctive Ring for Internal/External Calls
  • Attended Transfer
  • Blind Transfer
  • Call Parking
  • Group Call Pickup
  • Directed Call Pickup
  • Fax Features
  • Inbound Fax to Email (PDF)
  • Outbound PDF to Fax via Web
  • Media Files Management
  • Music-on-Hold Management and Upload
  • Click-to-Call Recording of Voice Prompts
  • Conferencing
  • Shared and Personal Conference Rooms
  • Inbound and Outbound Conferences
  • Real-time Conference Monitoring and Management
  • Reporting
  • Call Detail Records (CDR) Reporting
  • PBX usage statistics
  • Auto-Provisioning
  • Multiple Provisioning Options (TFTP, HTTP, etc.)
  • Sample Phone Templates
  • Phone Templates Management
  • Bulk Phones Auto Provisioning
  • Individual Device Button Assignments (Line, Speed-Dial, BLF)
  • Convenience Features
  • Bulk Generation of User Extensions
  • Automatic Password Generation
  • Mass Updates of User Extensions
  • Automatic DID Routing